Seminar Designed Specifically for Supervisors:  Friday, October 25

Personal Accountability and Relationship Management: Core Management Competencies  


Learn a powerful and practical model to improve problem solving, conflict resolution, collaboration, communication, and active listening.  Assess your current emotional intelligence capabilities, determine your strengths, and identify areas for improvement.  Examine how your emotions affect behavior and how those behaviors impact relationships with others.  Take personal responsibility and action to replace blame, procrastination and complaining.


Performance-Based Outcomes:

  • Know your strengths, capabilities, and triggers that create an emotional response
  • Understand the power of personal accountability in making choices
  • Identify leadership roles that require personal accountability
  • Identify current challenges and accountability traps and define action steps for accomplishing the desired outcomes


Rita Markle, our presenter from Performance Management Partners, has over 20 years of senior management experience in a variety of companies ranging from small entrepreneurial “start ups” to large Fortune 500 companies. She is an experienced leadership and organizational development professional with an ability to develop and implement performance strategies to help organizations reach business and performance goals. Rita has competence in leadership and team development, executive coaching, organizational development, succession planning, performance consulting, and adult learning principles. Rita’s client base represents all industry sectors on a national and global basis, with significant experience in Healthcare and the Financial Services Industry.


Please mark your calendars and plan to participate.  You must pre-register by October 15, 2013.  No late registration.  Space is limited.


Date:                         Friday, October 25, 2013

                Title:                        The Question Behind the Question/ Emotional Intelligence

                Location:                 PDR, Buffalo Campus (on-site only)

                Registration:          8:30 a.m.– light refreshment will be served

                Seminar Hours:    9 am to 3:30 pm – ½ hour lunch catered by The Lunchbox

                R.S.V.P:                    Please contact Gloria Shields at or 880-2802 by October 15, 2013

I look forward to seeing you on October 25!



  • : Bobbie Bilotta

Posted by: Bobbie Bilotta