The Office of Human Resources is pleased to announce a professional development opportunity for all faculty and staff!

Date:               Thursday, September 15, 2016

Place:              President’s Dining Room

Time:               8:30 – 9:00                Registration and Continental Breakfast

                        9:00 – 12:00              Leadership Lessons from Hollywood

                        12:00 – 1:00              Lunch

                        1:00 – 2:30                College Customer Service:  Embracing the New Student as Customer Trend!

                        2:30 – 4:00                How to Stress Yourself Out, be Late for Everything, and Die Young!

 

Our presenter, Andy Masters, is an award-winning author and international speaker who has presented hundreds of educational success and professional development programs for administrators, faculty, and students.  He has also been featured on many national media outlets, including Life Time Television, Leadership Excellence Magazine, and Investor’s Business Daily

 Session I:  Leadership Lessons from Hollywood

 Andy creatively uses the magical imagery of Hollywood to help leaders develop and empower organizations—while defeating the succession planning crisis–in this challenging era of having to do more with less. He entertains and inspires audiences with actual license-protected scenes from movies such as The Devil Wears Prada, Apollo 13, The Iron Lady—and even Frozen and Star Wars! This unique program also cites the latest research from Harvard Business Review, Deloitte, and Glassdoor to provoke real organizational change from every attendee. Powerful leadership principles are based on Andy’s latest book Things LEADERS Say:  A Daily Guide to Help Every Leader Empower and Inspire.  This program provides attendees with not only an interactive multi-media experience, but also with immediate take-home action items to help empower millennials and future leaders in today’s new economy.

 Session II:  College Customer Service: Embracing the New ‘Student as Customer’ Trend!

This important program is based on Andy’s award-winning book Kiss Your Customer, and illustrates how to apply proven customer service principles at all levels of staff, faculty, and administration–without sacrificing academic integrity. Andy also shares success stories from colleges across the country who have embraced this “student as customer” philosophy, decreasing customer frustration and dissatisfaction, while enhancing a positive “word-of-mouth” reputation within the community.  In this era of social media, texting, and college online review sites–customer service has never been more important in the history of higher education.

Session 3:  How to Stress Yourself Out, Be Late for Everything, and Die Young!

 Andy shares his humorous but thought-provoking spin on life-changing principles by presenting through his unique “What not to do” theme.  Program principles include over-commit to everyone, “multi-task-to-the-max”, don’t delegate, procrastinate, eat poorly, and don’t sleep.  Enjoy this entertaining and impactful program which helps refocus our priorities on what’s most important in work and in life….before it’s too late!

Please RSVP to hrfinance@medaille.edu by September 8, 2016 and indicate which sessions you would like to attend.  All sessions will be informative, fun and a wonderful opportunity to further our knowledge of these topics.  We look forward to seeing you there!

  • : Human Resources

Posted by: Human Resources