Alexandra Santos

Alexandra Santos, Assistant Registrar, Adult and Graduate programs

What is your education and background?

I earned my BA in History in 2005 at SUNY New Paltz and in 2009 earned my EDM in Higher Education from the University at Buffalo. I worked as the Records Coordinator at ITT for five and a half years.  Then in 2011, I started at Medaille as the Assistant Registrar, Adult and Graduate programs.

Tell us about your typical work day…

There is no typical work day for me.  I have a lot of interactions with students, faculty and staff.  I spend a lot of time on the phone and corresponding through e-mails.  I am often a middle-man between faculty and students regarding academic issues.  When I am working with students, I assist them with everything from their schedules and explaining academic policies to helping them with any issues that may affect their academics.

What is your favorite part of working at Medaille?

The people! I work with awesome people which helps everyone’s day and motivates us to keep doing what we are doing.  I also enjoy working with the students.

What are your interests and hobbies?

Since I was young, I have been involved with dog shows.  I do not currently have a dog, but normally, when I do, I train obedience and I help my friends with grooming and confirmations for dog shows. I also spend a lot of time with my family and friends.

Are you a morning or evening person?

Mid-day.  I would rather be a morning than an evening person, but I would say I am mid-day.

Describe yourself in 3 words…

Loyal. Hardworking. Kind.

Please tell a success story while working here at Medaille (or a favorite Medaille memory or story)

I had been working with a graduate student in the Education program and he had a few issues with completing his degree. I was able to assist him, while I worked with other faculty and staff members to figure out a plan for him to finish his degree in the shortest amount of time.  He was stressed and under pressure as he had a great job opportunity waiting for him.  We were able to figure out a plan and he was able to successfully complete his degree. He was very nice and incredibly grateful for everything because he knew we were all working towards the same goal as he was.

If you could visit any place in the world, where would you choose to go and why?

Europe. I have always wanted to visit Europe and not any one or two specific places, I would want to visit all of it!


  • : Employee Engagement

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